Service appt. rewards free oil change... On time and quick turn-around.
Pleasant, forthright, and professional.
It was fantastic. Great service and very very efficent process.
Customer service was excellent, Thorne and Chris were outstanding and made the car purchase stress free and no pressure.
Wendell and Bryan were a huge help in finding my son a used vehicle.
I had the quickest car purchase of my life. The staff was great from my salesman, to make ready, to our great finance fella!
Service was prompt and efficient as usual. In addition to Deryl, the young lady who checked me out was very pleasant.
Great experience. Tom was patient and accommodating.
I came in to turn in my lease car that I purchased in 2014. I came in to see Mark Hanes, who sold me the car. I told him I wanted a 2017 Escape. He did a great job of showing me the new model and I leased it. Simple and efficient. Great experience all around.
Very satisfied. Best new car experience I've had. Left with vehicle I wanted without feeling I didn't get a good deal.
Tom was amazing and went above& beyond to help me.
Very good. Jason knew what to do and assisted me in may ways. Have used Covert maint department for years & bought my last car there.
Matt did an excellent job assisting me and making sure I got the vehicle I wanted, the deal I wanted, and helped me with some vehicle functionality as well.
Manny Villegas was very helpful and stayed late to help us purchase a truck. The finance lady was also extremely helpful and explained everything thet we were signing and also stayed after hours to complete our purchase. Not many employees would do taht.
Joel Valladares In internet sales was great and made the process very smooth and pleasant.
This is about the 5th car we have bought from Covert and our experience has been great. That is why we are back. Love my new Expedition. And our daughter bought my Explorer with the easy in and out process at your dealership! Great times!
My experience was perfect. Randy did a great job finding the exact vehicle I wanted, gave me a great deal, was on top of everything and made the whole experience enjoyable. Everyone I worked with at Covert Ford was extremely professional and easy to work with.
Fantastic experience! The Tanner Brothers are great with customer service, going beyond all expectations. The best and easiest vehicle purchase I have ever made. Love my new Ford Explorer and Covert Ford.
Very pleasant experience, all around.
Great experience, Cathy Townsend provided me with excellent service.
Great experience. Great and respectful staff. This is the second car I bought from Covert Ford and always use the service department of Cover Ford for my car tune up and if needed repair. Thanks for everything. Specially thanks to Mr. Elmo Domingue for not only very helpful but also went out of his way to answer all my questions and very respectful and nice to me. I really appreciate him and Mr. Bret Sheppard and Mrs. Susan Larkin at the Covert Ford
Tim Elliott was very knowledgeable and helpful. We had a specific vehicle in mind and he supported us in our decision making about it.
My entire experience with Covert Ford was great. Easy communication with Travis Palu; no pressure like at some dealerships. Great quality truck at a fair price. No time was wasted while at the dealership either, everything went very smoothly and efficiently.
The salesperson really did whatever he could to accommodate my crazy schedule and to get me the best deal available. I will be recommending Covert Ford to all my family and friends.
Joey was great as always
state inspection was quick and painless
ray is the best service advisor in the world
Jason treated me with respect and was honest.
Came in for horn to be serviced and inspection but the state inspection was down. Due to time I will have to take somewhere else for inspection.
Best experience I've had here. The past few visits were a little rough.
experience was fine. I had a couple questions as I arrived for my oil change and Scotty was very patient & attentive.
Ray and Matt have been great! Very professional and they go above and beyond! I am happy to be a client of Covert Ford.
John Nay is the best
dave did a great jo0b in helping me.
Have always had good service. Scotty was excellent and very attentive. The only complaint I had was that my care was brought in on Monday, but would not be looked at until Wednesday, and there was no loaner car. I had to leave town on Thursday and said I would be back Monday morning to pickup the car. The car was not ready, however, Scotty got me a loaner car for the day, and all was great! It is virtually impossible to not have a car in Austin, would have rented a car, however, thought it would be ready sooner, otherwise, no complaints.
Always great so far. thank you.
Scotty is very easy to work with and explains the work that was done. That is not the isue. This is my 4th trip to Covert to deal with car issues. I would like to speak to Kenny Covert to discuss these issues. Service has not been the same since Joe Vergara retired. There are many problems! I have been a customer of Covert since it was located on 6th street. I hesitate to say that I would buy another car from Covert. Barbara Blefeld 512-820-1839
Friendly service! great staff
My experience with Covert Ford was great today thank you for everything.
Glenn set me up with an oil change today and received great service Thanks Glenn!
Good experience, nice service .
John took good care of me .
scotty was very helpful in a .ssisting me in my edge getting serviced.
GREAT! WELL TAKEN CARE OF.
Glen got us in and got it done as promised, but we still had asked for an estimate on some pillar trim that had fallen of the vehical and would like some follow up on that.
Great thanks Scotty!
It went very well. Quicker than what I thought. Very satisfied. Your customer service desk was very professional as well. Thank you .
Good pick up experience .
had warranty work done on my focus. it took a while to get parts but the service was very straight forward. .
John is a true professional! Great Service!!! .
I would recommend Covert Ford to anyone looking for a vehicle. I asked not to be hounded by phone calls and communicate via text or email. They honored my request and I appreciate that. They did not have exactly what I wanted on their lot, but did not hesitate to find exactly what I wanted. I had done quite a bit of research and felt like they gave me a fair price as well as a fair trade in value. Delivered the vehicle to my door in which I appreciate also since I am 2 hours away. Very smooth transaction.
We went to Covert ford after receiving an email from them. Being that we had never been there before, we did not know what to expect. We stayed in touch with our sales associate, Matthew Adams, over the phone until we were able to get up to Austin. He was able to get us exactly what we wanted for a great price. When we arrived to the dealership, he had it waiting there for us and we took our test drive and the deal was sealed. Great customer service!!
A very smooth and easy purchase process. All my needs and wants were considered and taken care of by Tom and all others involved in the purchase process.
Price was great, everyone was helpful and professional.The car was delivered to my hone at the time I asked. by Jason who explained all the features in detail.
Worked out a great deal! A new 2016 F150 with MSRP of $43,690 for less than $33,000 and at a great interest rate that I did not expect that was accomplished by Gerry Fisher in finance. Mike Moseley was very personable and helped me through the whole process. Ilan Ramrez went the extra mile to help me work out my trade-in that made things work.
I was really looking for a great deal and Cathy Townsend got me one!! She always kept in touch with me and made sure the deal went smoothly
I'd never bought a car in the US so didn't really understand how it all worked. I needed two cars for my wife and I so visited several dealers. I eventually got the cars from Covert Ford and only because The Sales Professional Mark Martin was so good. He gave me the impression that he was on my side and trying to find me the best deals without being to pushy. I nearly cancelled the deals at one time as the credit guys seemed to be ripping me off but only stayed with them because of Mark. If anyone ever needs good advice and excellent service then go see that good looking guy Mark Martin
My wife and I shopped several Ford dealerships in Central Texas and Covert Ford Lincoln in Austin,TX offered the lowest price on the vehicle we wanted by SEVERAL thousand dollars. But it didn't end there. My wife and I were fortunate to meet new car salesman Mark Martin among other wonderfully nice and professional employees and Covert. Mark's "non-aggressive" approach and friendly demeanor was a pleasure. Mark got me A FANTASTIC deal on a new Ford Escape. Mark even got me exactly what I wanted on my trade-in (which is unheard of). I highly recommend Covert Ford Lincoln and be sure to ask for Mark!
I haven't always been a fan of car shopping, but my sales associate Cathy Townsend made my recent purchase a good experience. She and her colleagues at Covert Ford were very polite, engaging, and made every effort to ensure that my automotive needs were met. Excellent service!
I have heard a lot of horror stories of people getting taken advantage of by care salesmen, that was not the case here. From the second I came in I was helped and shown a lot of professionalism throughout my buying process.
Made the shopping very easy by using the on line. Salesman knew what we were interested in and had several options in mind we arrived for our appointment.
Tom Chronister was low-pressure, knowlegeable, and friendly salesman. We special ordered an MKX Reserve, and Tom kept us up-dated throughout the process. We would not hesitate to deal with Tom and the Covert Lincoln dealership again. We love the car!
My second new car buying experience at Covert Ford was even better than the first one. Mark again did a great job of explaining everything and showing me the new 2017 Escape. I will always go back to this dealership for my car needs. Thanks for making it easy!
Tim was a great sales person, from our first encounter to ensuring the car was in stock and texting me with any updates or changes. He ensured that I was knowledgeable about my purchase and Travis in the finance department was very helpful as well. Smooth process overall, would definitely recommend.
We like to do our research before coming to a dealer. The Internet has a wealth of information and reviews and we have a 2 year old so spending a long day at a dealership haggling over a vehicle is never how we buy a car. When we are ready to buy, we try to do about 95% of the negotiation over the phone so that when we come in we are close to being ready to sign the papers. Many dealers won't take this approach, they rely to much on annoying sales tactics. Covert Ford is different. We just moved to Texas from Maryland. In Maryland we had our favorite dealer who would work with us and we bought many cars from them for both our family and our extended family who asked us for our assistance and after speaking to several dealerships here in Texas we now have our new favorite dealership here, Covert Ford. They worked with us in the shopping style we preferred and when we came to the dealership with an agreement mostly done they didn't try to switch anything around. They quickly got everything finalized and got us in our new car. They earned our business and they earned our respect. By the way, we've bought almost all Nissans for the past 2 decades. Covert Ford has turned us into Ford customers now.
We worked with Scotty and he was absolutely spectacular. After our 2014 Lincoln overheated on the side of the road, we got towed here on a Monday. He looked up our vehicle, verified ID and insurance, and completed intake in what felt like a very short amount of time. We were off in our loaner vehicle and he advised us it would be looked at in 2-3 days. By day 3, it was washed with an additional oil change and tire rotation (we asked for that and paid). He was super easy to work with, smart, knowledgeable, and made it a desirable experience. We will be back to work with him @ Covert.
The sales process at Covert Ford was extremely easy and hassle free. My salesman Mitch Larkin was efficient and very knowledgeable about the vehicles I had in mind. I called at 8 am to let him know I would be in at 1 pm. When I got there he had both vehicles I had in mind ready for the test drive. I chose the one I liked and the used car sales manager Vince Segura and I reached an agreement on price within 15 minutes. They got me in the finance office with Susan, who was also very efficient and friendly, and I was out of there by 3pm. That is a fast and easy buying experience for sure! I love my new ride and the experience I had at Covert Ford. I definitely recommend all friends, family, and future friends and family to the Covert Auto Group. Thank you all so much for the fast friendly service!
John and the service team were great! After a HORRIBLE experience at Leif Johnson Ford (charged me for an inspection, admitted that they never inspected my car two weeks later, though they still gave me an inspection sticker-- Is this Illegal?) Because of the mistakes made by Leif Johnson's service team my breaks were never checked due to the lack of inspection.... Here I am two months later getting them replaced.. However, the team at Covert Ford were far more professional and efficient. Not only were they able to squeeze me in for the break replacement, but they also performed an ACTUAL car inspection without me having to ask. -I trust Covert with my Ford from this day forward. Thank you so much for the great customer service.
Easily the best car buying experience I've had to date. My salesman Thorne Smith was extremely knowledgeable and took great care of me...without annoying me like a lot of salespeople are prone to do. He pretty much cut through the sales-speak BS and treated me like a friend. He's been very helpful with some dealer mods I've made to the truck and continues to be a great resource! In general the folks there are very respectful of my time and continue to work hard to keep me happy. I will certainly be coming back for my next Ford.
Staff was friendly and service was great!
Jose was incredible as he always is. Best dealership ever.
I was referred to Elmo by my mechanic. I wanted to trade my car in for something more efficient and reliable. Elmo went above and beyond to do whatever he could to get me a car. I was intending on getting a used car because they would be in my price range. Elmo kept in touch throughout the process. I found a new 2016 car in my price range and asked Elmo if that was possible. After weeks of jumping through hoops, Elmo got me approved for a brand new 2016 Ford Fiesta! I was beyond excited!
WONDERFUL EXPERIENCE and thank you for acknowledging our TROOPS!!!! THANK YOU FOR THE $500 I am so happy to have the Continental great vehicle!
Overall was a good experience. Elmo took good care of everything and was eager to help in any way.
We have purchased several vehicles with Covert Hutto. We always receive exceptional service - from the purchase to the financing and that even extends into the service department!
Our experience was wonderful. Brad Townsend is nothing short of awesome!
Randy Davis was great to work with, spent a lot of time helping us find the right truck and made the whole process so easy!!!
It was wonderful and very fast service great experience will return
Tim was a great sales person .Travis in the finance department was very helpful as well. Smooth process overall, would definitely recommend.
I now have a Ford F-150. So the visit was successful- your staff was great, curtious -- easy to deal with. Joel was a pleasure to work with. Thanks to all.
Anthony Avera was a great sales person as well. He was very patient, explained everything, was never pushy, and after selling the car, went through how to use all the cars features with me in detail.
Everything was great! Great service! Completely satisfied.
Awesome; we could not have been happier, Thorne did a wonderful job of getting us into exactly what we wanted!
Both Jose and Travis help me purchase a new car, to replace my old 2013 Fiesta. They where open and clear with my choices. When I thought I would not be able to afford the 2016 Focus, they found a way to not only sell me the car but with the warranty I needed. You are no less than AWESOME. This is my 3rd car to purchase at Covert Ford, the service, the friendly atmosphere and the genuine feeling you get from everyone to try to help you is truly amazing.
Great service, best vehicle buying experience.
Best experience I have ever had.
Service and salesmanship were excellent.
Cathy and Brad Townsend were excellent made my car buying a breeze I will definitely reccommend them to my friends and family.
Good. Cody was easy to deal with. .
Fast and very helpful .
A very good car buying experience. The firm's people and their attitude makes all the difference. We passed some large Ford houses just to deal the Covert folks. I know the Covert business model is heads above the rest. Professional and friendly! Travis, our salesman went way above normal to be helpful, patient and fulfill our requests. Gerry explained the F&I portion like the pro he is. Thanks to all!
Excellent service. Elmo, Jason & team were fantastic!
Ricardo was extremely professional and personal.... he followed up on everything I required, I'm very satisfied
Great experience Jose was very informative and listened to out needs and wants .thanks Jose
John is my favorite advisor!!! .
state inspection was quick and painless
ray is the best service advisor in the world
john is a really awesome advisor
Everything went smoothly .
Great. Finished before expected. Would have liked a loaner car, but y'all were out.
Ray helped me with my state insoection and oil change quick and painless!!!
Excellent as usual .
Excellent and fast service
davie was great and saved me money
Great experience. Very Happy.
Excellent communication, good turn around time.
Excellent service. Car completed ahead of expectation.
glenn took good care of me .
Great experience! Ken was very helpful and provided answers to all my questions.
Really happy with Brian. He was super helpful and positive without at all being pushy. The cashier Lori was also very fun and cheerful. Overall a very positive experience.
good. quick and fair. .
Service went well and in a timely manner.
Quick(one day instead of the estimated 2 or 3), simple, covered by warranty(yay)
Car was in for Warranty issues, was given a rental car and /Glenn got the problem fixed ASAP!
Brian was very helpful. It was juat frustrating to have to leave it for 3 and 1/2 days before it could be diagnosed. I would have liked a call before the end of the day on Thurs to let me know where it was in the line and an estimate on when it could be looked at. I appreciated him calling me as soon as he had a diagnosis and asking me how I was meeting that transportation need.
Ray was super helpful in getting my car fixed the same day due to manufacturer defect of the throttle body. This is my 2nd manufacturer defect within a month (last time was navigation defect). This time it was a bit scary having my new 2016 f150 stall on the highway with only 11k miles on it. Scary. Thank you again for making the fix super fast and easy! 5 star to Ray and whole service team!
I am glad that the issues were resolved this visit, however when the car was brought in for regular service about 3 weeks ago the complaint about the auto brights was detailed and no repair action was taken. also, the tires pressure was very inconsistent across all 4 tires.
great and very fast service they told me about the problem before doing any work got my truck back very timely excellent job.by all.
Brought the car in for a noise from the front end. the service was fast with the same day response.
some of the best owners and staff you will ever find at a business. many thanks everyone who helped me out.
Jason Whited gave me a great deal on the car and top dollar for my trade in!